Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8801714068071.

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Craftsman’s Customer Service to submit a complaint / request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.


★  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product. has the easiest 3 Days Easy Return Policy.

How much time do you have to return a product?

Items sold on can be returned within a period of 5 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact Craftsman’s Customer Service center. Customer Service agents are available from 9:00 am – 10:00 pm, 5 days a week (except on national holidays e.g Eid).


★  You have 3 calendar days from the day you receive your purchased product, to call to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice.

How do I request for a return ?

  • Option 1: Communicating with us by Facebook page or Craftsman Fashion website.
  • Option 2: By emailing Craftsman’s Customer Service at [email protected]
  • Option 3: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.