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F.A.Q.



Customer Questions


How do I Pay?


We have various methods of payment options available for your best convenience. You can pay using bKash, Debit/Credit Cards and obviously Cash on delivery.


Can I return a product if I am not satisfied?


We have a 5 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 5 Calendar Days, for your satisfaction. For more details, please visit our Returns and Replacements segment page


Is My Account Information Secure?


All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at craftsmanfashion.com


Are you licensed for legal operations online?


craftsmanfashion.com is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.


How to submit complaints, queries, or suggestions?


Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.


How can I get a refund or replacement for my product?


You have 5 calendar days after the product has been received by you, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at the .Returns are easy. Simply follow the 6 steps stated below:

  • Check if your product meets all requirements.
  • Contact Craftsman’s customer-care service.
  • Fill in the return form given with the invoice.
  • Either drop the product in our gallery or ask for a pick up from your location.
  • Your return will go through quality check.
  • If validated, you will get replacement or refund (whichever was requested).

Are there any hidden costs or charges if I order from craftsman?


No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery